Returns & Exchanges

Due to the perishable nature of our artisanal frozen treats, we cannot accept returns once the product has left our cold-chain delivery system. However, we are committed to your satisfaction and will provide replacements or refunds for any items that arrive damaged or compromised.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging or melted lollies immediately upon delivery to help us process your claim.

• 2.
  Contact Support

  Email our customer care team within 24 hours of receipt with your order number and the attached photographic evidence.

• 3.
  Review Process

  Our quality control team will review your submission within 2 business days to verify the temperature excursion or shipping damage.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh batch of Joystick Ice Lollies via express courier or issue a full refund to your original payment method.