Frequently Asked Questions
Everything you need to know about our frozen treats.
How do you ensure the ice lollies don't melt during shipping?
We use high-grade insulated thermal liners and sufficient dry ice to keep your Joystick Ice Lollies frozen solid for up to 48 hours in transit.
What should I do if my order arrives melted?
While rare, if your lollies arrive soft or melted, please take a photo immediately and contact our support team within 4 hours of delivery for a full refund or replacement.
Are your ice lollies suitable for vegans or those with allergies?
Many of our flavors are 100% vegan and gluten-free. Please check the 'Ingredients' tab on each product page for specific allergen information and nutritional facts.
Do you offer local pickup or just delivery?
Currently, we operate as a delivery-only service to ensure the cold chain remains intact from our freezer to your doorstep.
How long can I store Joystick Ice Lollies in my freezer?
For the best flavor and texture, we recommend consuming our lollies within 3 months of purchase, although they remain safe to eat for up to 6 months.
Can I customize a bulk order for a party or event?
Absolutely! We offer wholesale pricing and custom flavor assortments for events. Please reach out via our 'Contact Us' page for a personalized quote.